Communication Skills
This course looks at how to communicate effectively from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.
Learning Objectives
- Understand the stages of the communication cycle and what to consider at each stage
- Recognise the impact of words, tone of voice, and body language on how your message is received
- Explore different communication styles and how to maximise impact with each
- Explore the Five Levels of Listening and how to listen empathically
- Understand different question types and when to use them
More from this category
ProfilesUnboxedIt is human nature that we just find some people easier to get along with than we do others. Knowing and understanding the other people you work with is vital to being part of a team. This self-assessment will help you explore your own colour energies and understand how to adapt to others in your team, based on their own behavioural and communication preferences.
Change ManagementChange is the only constant in life and this insightful course helps us to strategically look at change. We'll explore how to manage and overcome the barriers and challenges associated with an ever changing working environment.
Presentation SkillsThis course looks at presenting with impact, whether it’s 1-1 or large audiences. It introduces techniques on maximising self, managing nerves, connecting with the audience as well as creating impactful content.
Innovative ThinkingThis course will genuinely transform the way you and your teams approach business challenges and opportunities, helping you to think outside the box to find new solutions rather than the "same old" safe ones.